Sr. Voice Engineer

Procom Services is searching for a Sr. Voice Engineer for a contract opportunity in Durham, NC. The successful candidate will have demonstrated skills on Avaya systems, including Avaya Communications Manager 5.2.1, Avaya Modular Messaging voice mail system, and Avaya AES servers.

Requirements

• Develops and maintains appropriate vendor and internal/external customer relationships
• Provides 1st and 2nd level technical support for integrated voice systems and networks
• Maintains high level of expertise in current and emerging technologies
• Creates telecom documentation, defining equipment and circuit inventory
• Participates in ensuring that customer requests via the ticketing system are managed to closure
• Complies with all standard internal controls and processes
• Delivers results in support of achieving the organization's Service Level Agreements