Senior Director of Data Engineering & Support Operations

As a key member of the engineering leadership team, you will lead a globally distributed group tasked with defining next-generation data engineering strategies and direct day-to-day Level 2 and Level 3 technical support operations for our customers across the Americas, EMEA, and APAC.

Requirements

• Lead a team of tech support engineers to triage customer reported issues and identify potential root causes
• Solve complex, multifaceted technical problems working with the appropriate engineering teams
• Improve service level efficiencies through process refinements and workflow optimizations
• Partner closely with the client success, product, and engineering teams to arrive at creative solutions to address issues, while striving for a timely turnaround, adhering to internal and customer SLAs

Benefits

• Competitive director base salary
• Attractive bonus
• Employee healthcare
• Life assurance
• Group income protection
• Dental care plan
• Eye care scheme
• 24 hour on-line GP
• Company pension
• Cycle to work scheme
• 25 days off + bank holidays + birthdays off
• Reduced gym membership
• Social events
• Employee referral scheme
• Personal development plans
• Profitero Hero scheme
• Flexible working hours