Sales Business Retention Manager
PromoCentric, Inc.New Hampshire, United States
Posted October 15, 2025
Full Time
About the Company
PromoCentric is a full service promotional marketing agency delivering branded programs, webstores, kitting, and on demand fulfillment for leading organizations.
Job Description
We are seeking a Business Retention Manager to lead the 'farmer' organization—owning retention, renewals, expansion (upsell/cross sell), and end to end operational execution for strategic accounts.
Requirements
- 8–10+ years in Account Management/Client Success with direct revenue ownership
- 5+ years leading AM/CS teams
- Clear record of driving renewals and multi year expansions
- Strong executive presence
- Process builder with SOP/SLAs implementation experience
- Data driven operator
Benefits
- Competitive base salary
- Performance bonus tied to NRR/GRR, renewal timeliness, and expansion
- Medical, dental, vision
- 401(k)
- PTO
