Partner Support Advisor

We are looking for a Partner Support Advisor to provide excellent customer service and resolve customer issues in a fast-paced environment. The ideal candidate will have experience in related positions, excellent language skills, and strong problem-solving skills.

Requirements

• One or more years' experience in related positions.
• Familiarity with Microsoft Windows, Microsoft Outlook, and Internet Explorer
• Excellent typing skills
• Excellent English & Arabic (a MUST) language skills
• Ability to communicate correctly and clearly with both internal and external customers
• Excellent documentation skills
• Good comprehension skills-- ability to clearly understand and state the issues customers present
• Good composition skills-- ability to compose a grammatically correct, concise, and accurate written response
• Excellent customer service skills
• Ability to empathize with and prioritize customer needs
• Demonstrable conflict resolution and negotiating skills
• Ability to determine customer needs and provide appropriate solutions
• Effective problem solving skills
• Strong time management skills
• Action oriented and self-disciplined
• Adaptable/Open to change
• Excellent Teamwork

Benefits

• Flexible work environment
• Opportunities for personal growth and development
• Recognition and rewards for outstanding performance