Customer Success Manager

We're hiring a Customer Success Manager to own relationships across a portfolio of mid-market Proton customers, serving as a trusted advisor to both day-to-day users and key decision-makers. The role involves communicating Proton's value, ensuring customers understand and adopt Proton's CRM and Sales AI features, and maintaining highly organized account plans and relationships.

Requirements

• 1-2+ years in a Customer Success, Account Management, Project Management or similar customer-facing role in SaaS or enterprise software
• Experience managing customer relationships and driving adoption, with exposure to stakeholders at different levels
• Ability to think strategically while managing day-to-day execution across multiple customer accounts
• Excellent communication and relationship-building skills
• Experience in or enthusiasm for working in a fast-paced, evolving environment such as an early-stage startup
• Comfort using data to guide recommendations; experience with tools like Mixpanel, Looker, or similar analytics tools is a plus

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance