Tier 1 Engineer
Proven ITIllinois, United States
Posted October 14, 2025
Full Time
About the Company
Proven IT is a technology services company that delivers comprehensive managed IT solutions, including server, network, and cloud infrastructure support, as well as tiered technical assistance and virtual CIO services. The firm focuses on providing reliable, expert-level support to help businesses maintain and optimize their IT environments.
Job Description
The Tier I Engineer is a key technical support role responsible for managing and maintaining IT services, focusing on troubleshooting and maintenance. This is the first level of technical customer support and requires a broad understanding of technology and client needs. The role involves analyzing customer problems, solutions, and providing support through various channels.
Requirements
- Deliver the first line of support for Proven IT Helpdesk customers.
- Analyze and investigate customer needs through phone and remote diagnostics.
- Troubleshoot complex customer IT issues.
- Consult Proven IT knowledge base.
Benefits
- GROUP HEALTH INSURANCE
- EMPLOYER PROVIDED LIFE/AD&D INSURANCE
- FINANCIAL ADVISORY SERVICES
- PERMISSIVE TIME OFF POLICY
- PARENTAL LEAVE
- FITNESS CENTER
- Bonus Eligibility