Director, Process Management - TPA Oversight (Hybrid)
Prudential FinancialJacksonville, Florida, United States • Portland, Maine, United States • Newark, Delaware, United States • Minneapolis, Minnesota, United States • Upper Dublin Township, Pennsylvania, United States
Posted December 23, 2025
141100 - 191000 USD year
Full Time
About the Company
Prudential Financial (NYSE:PRU) was founded on the belief that financial security should be within reach for everyone, and for over 150 years, we have helped our customers reach their potential and tackle life's challenges for now and future generations to come. Today, we are one of the world’s largest financial services institutions, offering individual and institutional clients a wide array of financial products and services. With operations in the United States, Asia, Europe and Latin America, we are known for delivering on our promises to our customers, and are recognized as a trusted brand and one of the world’s most admired companies. We also have one of the most recognized and trusted brand symbols: The Rock®, an icon of strength, stability, expertise and innovation. We measure our long-term success on our ability to deliver value for shareholders, meet customer needs, and attract and develop the best talent in our industry. We offer an inclusive work environment where employees can develop to their full potential, and give back to the communities where we live and work.
Job Description
As Director, Process Management – TPA Oversight, you'll drive operational excellence, ensure third-party administrators deliver on performance and compliance, and align key initiatives with the broader ILI business strategy.
Requirements
- 3+ years of vendor management, TPA or related experience
- Experience leading and developing people
- Deep knowledge of ILI products and specifically the in scope products strongly preferred
- Problem Identification and resolution
- Knowledge of industry trends and external perspective
- Experience in relationship management preferred
Benefits
- Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences
- 401(k) plan with company match (up to 4%)
- Company-funded pension plan
- Wellness Programs
- Work/Life Resources
- Education Benefit
- Employee Stock Purchase Plan
- Discretionary annual incentive program