Assistant Manager, Operations Strategy & AI Enablement
Prudential plcHong Kong
Posted December 9, 2025
Full Time
About the Company
We are Prudential. For Every Life, For Every Future. Prudential has been providing familiar, trusted financial security to people for over 175 years. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are served by around 65,000 average monthly active agents and more than 200 bank partners. Prudential is focused on opportunities in the most exciting growth markets in Asia and Africa. With access to over 4 billion people in both these regions, we are investing in broadening our presence and building our leadership in the life and asset management markets. Visit our websites for more information: Prudential plc: https://www.prudentialplc.com/ Prudence Foundation: https://www.prudentialplc.com/en/prudence-foundation
Job Description
Support formulation of operational strategies, identify and implement AI tools to enhance efficiency and predictive analytics, and design and execute continuous improvement initiatives.
Requirements
- Bachelor's degree in Business Analytics, Data Science, Computer Science, Engineering, or related quantitative field.
- Minimum 4 years of progressive experience in business analytics, AI implementation, or operations optimization within financial services.
- Advanced proficiency in data analytics tools (Python, R, SQL, Tableau/Power BI)
- Experience with AI/ML platforms and Natural Language Processing
- Knowledge of API integration and workflow automation tools
- Familiarity with cloud platforms and data governance frameworks
- Financial Industry operations and customer lifecycle management
- Understanding of Hong Kong regulatory requirements (PDPO, insurance regulations)
- Experience with customer touchpoint optimization and conversion analytics
Benefits
- Equal opportunity employer
- Equality of opportunity of benefits for all
- Reasonable adjustments to support people with individual physical or mental health requirements