Senior Officer / Officer, Customer Contact Centre (Hotline)

Provide best-in-class customer service via hotline, handle and resolve customer enquiries and requests on life and health insurance products in a professional manner.

Requirements

• Tertiary education
• Passed IIQE Paper 1, 3 and 5
• 5 years of experience in Customer Service / Call Centre experience
• Experience in insurance or financial industry
• Good written/spoken English and Chinese (including Putonghua)
• Proficient in Microsoft Office
• Customer focused and result oriented
• Highly organized and able to meet tight deadline
• Good analytical and problem solving skills
• Able to work independently under pressure and adapt to changes
• Able and enjoy working with people of diverse backgrounds, with good interpersonal skills

Benefits

• Equal opportunity employer
• Equality of opportunity of benefits for all
• Reasonable adjustments to support people with individual physical or mental health requirements