IT Operation Support (Contract Based)

INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. We are seeking an IT Operation Support to provide first-line technical support for IT-related issues, perform basic database queries, and troubleshoot hardware and software problems.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 1-2 years of experience in a helpdesk or technical support role.
• Proficiency in SQL for database management and query development.
• Strong knowledge of hardware, software, and networking troubleshooting.
• Familiarity with IT service management (ITSM) tools and ticketing systems.
• Excellent communication and customer service skills, with a focus on user satisfaction.
• Ability to work effectively in a fast-paced environment and manage multiple priorities.
• Detail-oriented with strong organizational skills.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance