Weekend Member Operations and Experience Specialist - Advanced Research & Escalations Specialist
Public.comNew York, New York, United States
Posted October 1, 2025
Full Time
About the Company
Public is an investing platform that provides a seamless experience for building diversified portfolios across stocks, options, bonds, crypto, and retirement accounts. With its proprietary AI layer, Alpha, Public offers advanced data analysis to support informed decisions. Since 2019, the company has raised over $300 million and boasts high-profile investors and partners.
Job Description
Public is seeking a highly motivated Weekend Member Support Specialist to deliver exceptional service to valued members. This role involves interacting with members via email and chat, providing accurate information about Public’s features and services, collaborating with cross-functional teams to resolve member issues, and advocating for feature requests. Expertise in financial services is key, and a commitment to customer satisfaction is essential.
Requirements
- Coverage on Saturday and Sunday
- Prior experience as a Customer Escalation Specialist or Customer Escalation Manager in financial services or fintech
- 3-5 years of experience in financial services
- Series 7 and 63 license
- Proficiency in technology for member support
- Independent problem-solving and creativity
