Senior Service Enablement Analyst

The Service Excellence team is seeking a Senior Service Enablement Analyst to help equip our Service teams with innovative tools to deliver exceptional live service. This role will support Member Services, Broker Services, and Member Advocates, facilitating the implementation and adoption of tools, technologies, and best practices that improve the member and broker experience.

Requirements

• Experience managing projects, monitoring progress, and driving accountability
• Ability to interpret data and identify trends to create actionable insights
• Capacity to execute on multiple projects simultaneously and adapt to a fast paced and dynamic environment
• Strong collaboration, influencing, and communication skills, with the ability to work effectively with leaders at all levels of the organization
• Direct leadership experience preferred
• Bachelor’s degree preferred