Team Lead, Patient Success

PurposeMed is looking for a Team Lead, Patient Success to play a pivotal role in improving patient retention, activation, and long-term engagement for our HIV prevention and care business, Freddie. The ideal candidate will have 2+ years of experience in patient or customer engagement, navigation, or success, ideally within a healthcare or telemedicine setting, and 1+ years of experience in a leadership, mentorship, or training role.

Requirements

• 2+ years of experience in patient or customer engagement, navigation, or success (ideally within a healthcare or telemedicine setting)
• 1+ years of experience in a leadership, mentorship, or training role
• Comfort working with data-driven insights, including identifying trends and translating them into actionable improvements
• Exceptional communication skills, both written and verbal
• Strong problem-solving skills with a proactive mindset

Benefits

• 20 vacation days
• Annual winter break closure
• Extended medical, dental, and vision care
• 8 wellness days
• $500 health and wellness spending account
• $2,000 mental health coverage
• $20,000 of lifetime coverage for gender-affirming care and procedures
• $500 learning fund
• Parental leave program
• No-cost access to PurposeMed’s services: Freddie, Frida, and Foria