Deskside support
Pyramid Global TechnologiesAdelaide, South Australia, Australia
Posted December 12, 2025
Full Time
About the Company
Pyramid Global Technologies is a leading Australian Managed IT Service Provider that delivers end‑to‑end solutions—ranging from infrastructure and database management to cloud, ERP and unified communications—to both private and public‑sector clients across diverse industries. Leveraging a technology‑agnostic portfolio, a global talent pool and an extensive partner network, the company empowers organizations to accelerate digital transformation and stay resilient amid rapid change. Its proactive, remote‑management model ensures continuous performance, security, and compliance for enterprise IT environments. The firm’s global delivery platform enables seamless planning, deployment, and operations of complex solutions, while its commitment to innovation keeps clients ahead of evolving technology trends. Pyramid Global’s culture of collaboration, expertise, and customer‑centric service positions it as a trusted partner for businesses seeking reliable, future‑ready IT capabilities.
Job Description
Deskside support role in Adelaide, providing IT support on client sites, twice a week. Requires technical knowledge of IT solutions, experience managing mobile devices, printer support, and working in an ITIL environment.
Requirements
- Technical knowledge of IT solutions including workstation, server and LAN knowledge
- Windows OS and Windows Server/AD basic knowledge
- Microsoft Office applications (O365)
- Basic understanding of network devices (Cisco and HP)
- Basic understanding of Network topology (TCP/IP, DNS, WINS)
- Experience managing mobile devices
- Experience managing printer support
- Experience of working in an ITIL environment
- Basic understanding of first level application support
- Strong customer service mindset
- Conduct support operations with global team and tools on a day-to-day basis
- Willingness to travel, not more than 20% of working time
- Excellent interpersonal and communication skills in verbal and written English
- Local language requirement based on service location: grade level C1
- Good understanding of IT Service Management processes and practices
- Demonstrates a positive and productive attitude
- Manages to prioritize tasks and work under pressure
- Inspires the trust of others
- Follows organizations goals, values, policies, and procedures
- Manages competing demands, frequent changes, and uses time effectively
- Strong business understanding
- Experience on preferably several of technological domains: Servers & Storage, Communication Technology, and Managed Desktop Services
- Problem solving capabilities
- Experience of working in projects
- Experience of IT operations for Factory and Office environment