Customer Success Lead – Complex Enterprise Insurtech Solutions

We are looking for an Enterprise Customer Success Lead to manage a portfolio of strategic enterprise partners while coaching a small Customer Success team. The role combines direct ownership of key enterprise accounts with people leadership and the continuous improvement of Customer Success processes, tooling, and performance standards.

Requirements

• 10+ years of experience in Customer Success, Account Management, Strategic Business consulting, or a similar leadership role within a B2B SaaS or Insurance environment
• Proven track record of managing and growing large-scale enterprise accounts at a strategic level
• Experience in building meaningful relationships at a senior level is highly preferred
• Strong analytical mindset, comfortable using and structuring data to drive strategy and demonstrate value
• Deep understanding of SaaS business models, embedded insurance, and complex customer lifecycle management
• Exceptional communication and interpersonal skills, with a proven ability to build trust with C-level stakeholders
• Strong negotiation skills for both internal and external stakeholder management
• Highly proactive with a strong sense of ownership and the ability to lead in a fast-paced, evolving environment
• Proficient in Google Workspace (Sheets, Slides)
• Experience with CRM and data tools such as HubSpot, Jira, Looker, or similar platforms is a significant bonus

Benefits

• Flexible work environment
• Generous time off
• Global WeWork subscription
• Positive company culture
• Collaborative and communal environment