Service Manager

We are seeking a Service Manager to join our Service Delivery team in Athens. You will engage directly with our clients to ensure we meet and exceed our contractual obligations while aligning our services with their evolving business needs.

Requirements

• Own the incident, change request and vendor management processes within the client's live production environment (post-Go-Live)
• Manage support SLAs, ensuring compliance with contractual obligations and service expectations
• Define, track, and report on relevant KPIs, collaborating with clients to review service performance

Benefits

• Competitive compensation
• Ticket restaurant card
• Annual bonus programs
• Cutting-edge IT equipment
• Mobile and data plan
• Modern facilities
• Free coffee and beverages
• Indoor parking
• Company bus
• Private health insurance
• Onsite occupational doctor
• Workplace counselor
• Flexible working model
• Hybrid benefits & home equipment benefits
• Onsite gym
• Wellness facilities
• Ping pong room
• Career and talent development tools
• Mentoring
• Coaching
• Personalized annual learning and development plan
• Employee referral bonus
• Regular wellbeing, ESG and volunteering activities