L2 IT Operations Team Lead
QualcoAthens, Attica, Greece
Posted June 19, 2025
Full Time
About the Company
With more than 25 years of proven experience, QUALCO is a leading Fintech solutions provider in the Credit Management sector. We offer a wide range of analytics-driven, highly scalable enterprise software solutions in over 30 countries worldwide. More specifically, we offer end-to-end technology solutions for: NPL & Receivables Management - Our NPL & Receivables Management solutions offer a holistic approach to credit risk, NPL, and receivables management Data Analytics - We provide software solutions that aim to automate and streamline every stage of the analytics workflow, from data ingestion to predictive modeling, decision-making, and action optimisation Loan Management - Our Loan Management solution is an efficient way to manage the loan administration process end-to-end and empower business operations across the loan servicing lifecycle Supply Chain Finance - Our specialist SCF software solution grants access to a powerful type of financing for suppliers that aims to offer flexibility and lower costs for all the involved parties Dynamic Discounting – Harnessing the power of blockchain technology, we offer a robust platform that enables buyers and suppliers to initiate and manage the dynamic discounting process quickly ℹ Learn more at: https://www.qualco.eu
Job Description
With more than 20 years of proven experience, QUALCO is a leading Fintech solutions provider. As L2 IT Operations Team Lead, you will supervise and manage a team of engineers, responsible for 2nd level operations and support services. The role requires a solid technical background, knowledge of ITIL, and problem-solving skills.
Requirements
- BSc degree in Computer Science, Information Technology or relevant
- Minimum of 3 years of a similar position managing team of engineers
- Client oriented with client facing experience
- Sound knowledge of supporting range of IT applications, platforms and technologies
- Hands-on technical experience or a background managing technical teams
- Problem-solving on variable/differing problems that may need qualitative and quantitative analysis, Root Cause analysis and resolution
- Prioritization and decision-making skills
- Workload sizing and planning on IT projects and IT daily operations
- Attention to detail and strong communication skills
- The ability to work under pressure and with cross-functional teams
- Excellent written and verbal communication skills in English
Benefits
- Competitive compensation, ticket restaurant card, and annual bonus programs
- Cutting-edge IT equipment, mobile, and data plan
- Modern facilities, free coffee and beverages, and indoor parking
- Private health insurance, onsite occupational doctor, and workplace counselor
- Flexible working model, hybrid/remote benefits & home equipment benefits
- Onsite gym, wellness facilities, and ping pong room
- Career and talent development tools
- Mentoring, coaching, personalized annual learning and development plan
- Employee referral bonus, regular wellbeing, ESG, and volunteering activities