HelpDesk Technician- Second Shift
QualityIPKent, Ohio, United States
Posted September 17, 2024
Full Time
About the Company
QualityIP is one of the fastest-growing technology companies in the IT support industry.
Job Description
We are looking for a seasoned, self-motivated HelpDesk Technician who excels in both communication and technical proficiency.
Requirements
- Rapidly diagnose and resolve client issues, or escalate them to senior technicians when necessary
- Support senior-level IT staff in various tasks
- Provide technical assistance and support for inquiries and issues related to computer systems, software, and hardware
Benefits
- Competitive salary with performance-based incentives
- Medical Mutual Health Insurance with HSA & ancillary benefits
- John Hancock Retirement Account – Simple IRA with 3% company match
- Flexible scheduling options
- Paid Time Off
- Certification Assistance- 100% reimbursement for training, course materials, and testing fees
- Crewhu employee recognition and peer-to-peer recognition platform
- Free company apparel
- Microsoft Workplace Discount
- Keeper Password Manager
- CompTIA content & exam voucher discounts