Technical Success Manager, Japan - Tokyo

At Qualtrics, we are looking for a Technical Success Manager to join our team in Tokyo, Japan. The role involves working with clients to understand their programs and objectives, and leveraging technical expertise to build programs that drive adoption and value for the customer. The ideal candidate should be a tech-savvy professional with excellent communication and relationship-building skills.

Requirements

• Bachelor’s degree from a competitive university
• 3+ years experience working in a technical, consulting, or client-facing role
• Fluency in Japanese and English
• Ability to thrive in a fast-paced environment, managing multiple projects simultaneously across various customers
• Experience working with customers in all phases of their adoption journey
• Hard-working self-starter capable of concurrently running multiple projects in a dynamic environment
• Comfort in working both autonomously and collaboratively
• Ability to articulate technical concepts to a non-technical audience
• Detail-oriented with an ability to prioritize and meet deadlines
• Familiarity with software and front-end development
• Excellent verbal and written communication skills
• Strong problem-solving skills

Benefits

• Comprehensive package consisting of base, bonus, and generous benefits
• Private health insurance
• Annual Experience Bonus
• Experience Leave
• Quarterly Wellness Stipend
• Commuter allowance
• Catered lunches in our Tokyo office
• Qualtrics Hybrid Work Model