Call Centre Manager (PL)

We are seeking a seasoned and strategic Call Centre Manager to oversee the daily operations of our call centre in Sandton. The ideal candidate will possess a robust background in call centre management, exemplary leadership abilities, and a dedication to improving operational efficiency and customer satisfaction.

Requirements

• Minimum of 3-5 years in a call centre environment.
• At least 2-4 years in a managerial or supervisory role.
• Strong leadership and team management capabilities.
• Excellent analytical and problem-solving skills.
• Proficiency in call centre software and CRM systems.
• Superior verbal and written communication skills.

Benefits

• Professional Development
• Comprehensive training programs to enhance managerial and operational skills.
• Opportunities for career advancement and professional growth within the company.
• A supportive and innovative work culture focused on teamwork and continuous improvement.
• Collaborative atmosphere where your ideas and contributions are valued.