Client Services Senior Manager
QUICK HOLDINGS LLCGeorgia, United States
Posted October 1, 2025
Full Time
About the Company
Quick Holdings LLC is a logistics and operations company that manages warehouse receiving, inventory replenishment, and material handling services, including forklift and equipment operations. The firm also provides comprehensive human resources and production planning support to ensure efficient fulfillment and compliance with safety regulations.
Job Description
The Client Services Senior Manager will provide strategic client oversight to drive long-term growth by building client relationships and identifying upsell opportunities. This role involves managing client expectations, coordinating activities, and monitoring metrics to ensure client satisfaction. The CSAM will also drive revenue expansion and maintain operational efficiency within QuickBox.
Requirements
- Identify gaps in processes and determine plan for improvement.
- Help build and establish processes, procedures and templates for utilization by the Client Services Team.
- Host individual one-on-one meetings with each member of the CS team.
- Coach team members on handling various project scenarios.
- Collaborate with internal departments to ensure buy-in on shared goals.
- Drive team projects to ensure completion.
- Take on strategic ownership and/or oversight of top tier clients.
- Document and track internal metrics according to client SLAs.
- Monitor client volumes, understanding peaks and valleys.
- Advocate for clients and make proactive recommendations.
- Assist clients in realizing the value of contracted services.
