Knowledge Strategist

As a Knowledge Strategist at Rocket Companies, you will own the governance, taxonomy, and search optimization of our ServiceNow knowledge ecosystem. You'll ensure information is accurate, structured, and AI-ready to support seamless employee experiences.

Requirements

• Develop and maintain article templates, style guides, and publishing standards for Rocket's knowledge ecosystem
• Manage contributor permissions and enforce governance models to ensure content quality and consistency
• Host monthly office hours and training sessions for 80+ content partners to build knowledge management capabilities
• Define and evolve Rocket's knowledge taxonomy, hierarchies, and tagging standards to improve findability
• Configure ServiceNow AI Search, including synonyms and relevancy tuning to enhance user experience
• Lead content migration projects and audit migrated content for alignment with Rocket standards
• Partner with Product Strategy to evolve Rocket's intranet roadmap and knowledge strategy

Benefits

• Generous Paid Time Off
• 401k Matching
• Health Benefits
• Perks