Head of Customer Support
QuickTeamSouth Africa
Posted March 15, 2026
Full Time
About the Company
QuickTeam empowers businesses of all sizes to accelerate growth and streamline operations by providing a flexible pool of vetted virtual professionals, starting at just $10 per hour. Their talent roster spans bilingual medical assistants, customer support, administrative specialists, medical marketing, social media management, grant writing, lead generation, sales, and creative design, allowing companies to plug in the right skill set for any project. By acting as an extension of the client’s team, QuickTeam delivers reliable, high-quality results that reduce overhead and free leaders to focus on core priorities. The company’s commitment to rigorous vetting, cost-effective pricing, and rapid scalability sets it apart as a trusted partner for startups, entrepreneurs, and growing enterprises.
Job Description
We are seeking an experienced Head of Customer Support to build, lead, and continuously improve our customer support operations. The ideal candidate has extensive experience leading customer support teams, is highly organized and operationally focused, and enjoys building systems, processes, and automations.
Requirements
- 5+ years of experience leading or managing customer support teams
- Strong experience implementing and managing help desk platforms (Freshdesk, Zendesk, Intercom, etc.)
- Experience building support workflows, automations, and knowledge bases
- Experience using AI tools in customer support operations
- Strong leadership and organizational skills
- Excellent communication and problem-solving ability
- Ability to build systems and processes from the ground up
Benefits
- Starting Salary: Commensurate with experience
- Must be willing to work 9-5 EST