Sr Staff Engineer-IT
R1 RCMChennai, Tamil Nadu, India
Posted July 28, 2025
Full Time
About the Company
A fast-growing team with opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.
Job Description
R1 RCM India is proud to be recognized amongst India's Top 50 Best Companies to Work ForTM 2023 by Great Place To Work® Institute. We are committed to transform the healthcare industry with our innovative revenue cycle management services.
Requirements
- Hands on experience on troubleshooting Genesys PureCloud solutions
- Good knowledge of API’s and integrating with 3rd party applications.
- Experience in migration and implementation of Genesys PureCloud
- Strong understanding of business requirements and ability to convert to solutions.
- Knowledge of Call flows, Inbound, Outbound Campaigns, Call Recordings and Call Monitoring
- Good knowledge of Gateway configuration and Genesys SIP Trucking and Dial Plans.
- Able to troubleshoot and identify the root causes via reading logs and other Genesys tools for troubleshooting.
- Can explain the issue clearly to the Vendor and provide necessary information correctly if the Vendors need it
- Knowledge of network routing, VOIP Protocols, SIP Responses, Handshake communication etc.
Benefits
- Competitive benefits package