Available Position (Company name withheld)
Raintree SystemsUnited States
Posted December 25, 2025
Full Time
About the Company
Raintree is the preeminent platform for enterprise and mid-sized therapy provider organizations, providing solutions for patient engagement and communications, clinical documentation, revenue cycle management, and business intelligence.
Job Description
Product Support Specialist - Tier II role involves providing advanced support to clients using the Raintree software platform. Responsibilities include troubleshooting complex issues, providing exceptional client service, and maintaining a robust knowledge base. The ideal candidate must have outstanding troubleshooting/problem solving skills and a curiosity to learn.
Requirements
- Bachelor's degree or relevant experience
- At least 3 years of software application support experience in a SaaS environment
- At least 3 years of Raintree Software Support Experience
- High technical aptitude
- Proven track record of outstanding client support, troubleshooting and problems solving in a complex, technical environment
Benefits
- 401k Matching
- Retirement Plan