Product Support Representative - Tier 1 (RCM/Billing/Healthcare)
Raintree Systems, IncPhoenix, Arizona, United States
Posted May 2, 2025
Full Time
About the Company
Raintree Systems provides an all-in-one EMR solution for therapy and rehab, including patient engagement, revenue cycle management, and billing.
Job Description
We're looking for an Associate Product Support Representative to play a critical role in the overall client experience. The ideal candidate is skilled at troubleshooting/problem-solving, has a curiosity to learn, and can juggle multiple priorities while putting the client's needs first. The role involves providing support, technical solutions, and basic how-to guidance to clients on Raintree's EMR platforms.
Requirements
- Bachelor’s degree or relevant experience
- At least 2 years of software application support experience in a SaaS environment
- High technical aptitude
- Proven track record of outstanding client support, troubleshooting and problems solving in a complex, technical environment
Benefits
- Remote Work/Work From Home
- Paid Time Off/11 Paid Holidays/Year-End Holiday Break
- Health, Dental, Vision, HSA/FSA
- 401K with Company Match
- Disability & Life Insurance
- Employee Assistance Program
- Paid Parental Leave
