Account Specialist

As an Account Specialist, you will work directly with clients to support their affiliate marketing initiatives, manage client relationships, and analyze client data to inform decision-making. You will also interface with internal groups such as analytics, marketing, and billing. This role will give you a great understanding of digital marketing from both an agency and client perspective.

Requirements

• Acquires foundational knowledge of client relationship management principles, processes, and tools
• Communicates with clients to address basic inquiries
• Analyzes client data and feedback to identify trends and recommend improvements
• Coordinates routine client requests and supports the resolution of simple issues
• Contributes to the preparation of client reports and presentations
• Drafts client communications, including emails and basic documentation
• Escalates complex client concerns to senior team members or management
• Builds initial relationships with clients through regular interactions
• Manages communication and acts as liaison between publishers, advertisers, and account managers
• Updates client promotions, creative and communications as necessary
• Audits creative and placements as mandated by account team/client
• Reviews partnered affiliate websites to identify optimization opportunities

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• 401k matching
• PTO
• Volunteer Time Off (VTO)
• Discretionary bonus