CX Operations Analyst

Recurly is a SaaS company focused on subscription management, providing a platform for brands to manage their entire subscription lifecycle. They are seeking a data analyst to support the Customer Experience team by creating data models and dashboards, ensuring data quality, and providing actionable insights. This role involves working closely with various departments to ensure accurate and timely data usage.

Requirements

• Ability to turn ambiguous data requests into tangible results
• Bachelor's Degree in a quantitative or data related field
• Solid understanding and ability to write SQL
• Strong written and verbal communication skills
• Familiarity with Gainsight or a desire to learn
• Experience with Excel or Google Sheets
• Effective communication with business teams

Benefits

• Competitive benefits programs
• Perks