Oracle Utilities CC&B and MDM Shared Service Manager

The Shared Service Manager will lead the implementation partner relationships and oversee all aspects of development, support, integration, and management of Oracle Utilities CC&B and MDM within the Shared Services portfolio. This role requires strong leadership abilities and a deep understanding of Oracle CC&B, MDM, and C2M solutions.

Requirements

• Strong knowledge of Oracle Utilities Customer Care and Billing (CC&B)
• 6+ years overall relevant experience, including five years in consulting or services
• In-depth knowledge of meter-to-cash flow and billing
• CC&B lead architect experience in at least three utilities implementations
• Successful full lifecycle implementation experience
• A bachelor’s degree or its equivalent in computer science, computer engineering, information technology, or a closely related technical field
• Ability to travel up to 30% of the time
• Ability to drive the client to a recommended solution and own the delivery of the solution
• Proven ability to build, manage, and foster a team-oriented environment
• Ability to effectively coordinate and communicate with on-site and off-shore resources
• Ability to be flexible and re-prioritize tasks in a fast-paced environment
• Ability to define, document, and review project requirements
• Ability to facilitate workshops
• Excellent leadership and management skills
• Strong sense of task ownership and self-motivation
• Solid interpersonal skills, good work ethic, self-starter
• Exceptional written and spoken communication skills
• Problem solver, ability to troubleshoot and break down complex issues into an actionable progression of tasks

Benefits

• Flexible working hours