Systems Support Engineer II

Red River Managed Services is seeking a Systems Support Engineer II to provide technical support for all users and guests within the assigned region. The ideal candidate will have advanced knowledge of Windows environments and end-user support, as well as strong understanding of O365, Windows 11, and related Microsoft applications and services.

Requirements

• Advanced knowledge of Windows environments and end-user support
• Strong understanding of O365, Windows 11, and related Microsoft applications and services
• Solid experience with iOS, macOS, and Apple mobile devices
• Excellent listening skills with the ability to understand user needs and troubleshoot effectively
• Expertise in video conferencing and collaboration technologies, including Neat devices, Microsoft Teams, Zoom, and WebEx
• High degree of patience and empathy when supporting non-technical users, executives, and distributed/offshore teams
• Exceptional verbal and written communication skills
• Bachelor's degree in Computer Science, Information Systems, or a related field preferred
• 3+ years of IT support experience in a large, fast-paced corporate environment

Benefits

• Competitive salary
• Excellent benefits
• Exceptional work environment