Customer Support Specialist
RegnologyTunis, Tunis, Tunisia
Posted October 28, 2025
Full Time
About the Company
Regnology is a leading technology firm specializing in financial regulation and supervision software. With a focus on enhancing efficiency, transparency, and stability in global financial markets, Regnology serves thousands of financial institutions and regulators through innovative solutions and common standards. The company's fast, flexible platform enables clients to quickly implement and benefit from its comprehensive range of regtech and suptech services, ensuring compliance with ongoing regulatory changes.
Job Description
We are seeking a skilled Customer Support Specialist to provide first and second level troubleshooting, incident resolution, and guidance on regulatory aspects of our solutions. The role requires strong analytical and problem-solving skills and experience in regulatory or financial reporting is a plus. The successful candidate will work closely with customers, product teams, and internal stakeholders.
Requirements
- Provide expert support for our regulatory reporting products
- Manage and resolve customer inquiries related to the functional use of the product
- Analyze and resolve functional issues
- Guide customers on best practices for data mapping, report generation, and compliance validation
- Escalate and resolve critical client issues
- Provide feedback to product teams on recurring issues
- Analytical skills to troubleshoot functional issues
- Excellent written and verbal communication skills in French and English
Benefits
- Agile character and culture of innovation
- International project participation
- Training opportunities
- Internal mobility initiative
- Positive working atmosphere
- Team events
