Account Protection Analyst

Relay is a digital banking platform that gives self-made business owners the tools and know-how to be great with money. We're looking for an Account Protection Analyst who thrives on championing the success of small businesses.

Requirements

• 2+ years of customer experience or customer support role handling phone and email escalations
• Working knowledge of risk operations, fraud prevention methods, and risk management principles
• Deep empathy for customers and exceptional verbal and written communication skills
• Naturally curious with strong investigative instincts
• Proactive and take initiative, anticipating needs, filling gaps, and approaching work with a strong sense of ownership

Benefits

• Competitive salary
• Meaningful equity
• Comprehensive health benefits
• Flexible vacation and time off
• Parental leave with top-up
• Hybrid work environment
• Dog-friendly space
• Personal and professional growth
• Top-tier equipment
• Social connection