People Operations Specialists IC2 - Recruiting Support

We're seeking People Operations Specialists to join our San Jose, Costa Rica team. You'll help shape our employee experience while supporting staff and managers across 27 countries.

Requirements

• Build and nurture productive partnerships with Centers of Excellence, HR Business Partners, employees, and managers.
• Effectively prioritize and manage Tier 1 and 2 HR cases across time zones and teams to ensure SLA adherence.
• Execute Global People Product-aligned processes with a focus on enhancing the employee experience.
• Provide recruiting operations support, including coordination with recruiters and HR partners on candidate-related inquiries, onboarding processes, and system updates.
• Act as a liaison between Talent Acquisition, HR Operations, and COEs, ensuring alignment and smooth handoffs across the employee lifecycle.
• Support recruiting-related case management and documentation as needed.
• Uphold a high standard of data integrity in all systems and documents, ensuring accuracy of all data points
• Perform audits and validations of HR Case transactions as required
• Provide feedback to Team Lead and/or Manager on experience and/or process improvement opportunities
• Provide project and User Acceptance Testing (UAT) support as required.
• Developing and maintaining Standard Operating Procedure documents and response templates to streamline Care services and support functions.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance