We're seeking People Operations Specialists to join our San Jose, Costa Rica team. You'll help shape our employee experience while supporting staff and managers across 27 countries.
Requirements
- Build and nurture productive partnerships with Centers of Excellence, HR Business Partners, employees, and managers.
- Effectively prioritize and manage Tier 1 and 2 HR cases across time zones and teams to ensure SLA adherence.
- Execute Global People Product-aligned processes with a focus on enhancing the employee experience.
- Provide recruiting operations support, including coordination with recruiters and HR partners on candidate-related inquiries, onboarding processes, and system updates.
- Act as a liaison between Talent Acquisition, HR Operations, and COEs, ensuring alignment and smooth handoffs across the employee lifecycle.
- Support recruiting-related case management and documentation as needed.
- Uphold a high standard of data integrity in all systems and documents, ensuring accuracy of all data points
- Perform audits and validations of HR Case transactions as required
- Provide feedback to Team Lead and/or Manager on experience and/or process improvement opportunities
- Provide project and User Acceptance Testing (UAT) support as required.
- Developing and maintaining Standard Operating Procedure documents and response templates to streamline Care services and support functions.
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance