Content Engineer - Agent Deployment
Rely HealthChicago, Illinois, United States • San Francisco, California, United States
Posted October 24, 2025
85000 - 95000 USD year
Full Time
About the Company
Rely Health provides you with the infrastructure to design and deploy EHR-Integrated Care Navigation program(s) within 4 weeks for any hospital or health plan use-case. We recruit, train, and staff local Patient Care Navigators that can serve and in-person or remote liaisons to drive patient care. A technology suite is used to design modern digital pathways for your health system / health plan. Patients or members never have to download an app or set a password; all engagement is delivered through modern native channels (SMS-Text, Email, Phone Call). Patient Care Navigators have access to a Patient Relationship Manager (proprietary software) that seamlessly integrates with any EHR to drive digital journeys, manage task queues, and facilitate follow-up actions such as automated appointment reminders. Our Care Navigation programs have helped health systems / health plans fill in quality-based gaps (i.e., 53% decrease in ER visits for high utilizers), and drive better acquisition, retention, and satisfaction metrics (i.e., 60% conversion of patients with no PCP to an in-network PCP) amongst their populations.
Job Description
Rely Health is seeking a Content Engineer to specialize in Prompt Engineering, No-Code Tooling, and Kibana. This role is crucial in developing AI-driven solutions, optimizing contextual results, and expanding prompt libraries. The Content Engineer will work closely with product owners and cross-functional teams to improve product performance and driving continuous improvement.
Requirements
- Bachelor’s degree in related field (UX/UI design, Interaction Design, HCI, Computer Science) or equivalent experience
- Proven experience with GPT (or similar AI content generation technologies and Kibana)
- Strong knowledge of Elasticsearch and its integration with Kibana
- Ability to communicate complex technical topics clearly and concisely
- Experience interfacing with customers in a high-capacity and driving the adoption of the product
- Experience with no-code or low-code platforms
- Experience with project management/documentation tools like Notion
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
- Technology reimbursement
- Paid time off
- Paid Parental leave
- Professional development