Director of Technical Support
Remarcable, Inc.Omaha, Nebraska, United States
Posted November 18, 2025
Full Time
About the Company
Remarcable is a fast-growing company at the intersection of construction and technology, with a mission-driven culture that values curiosity, accountability, and continuous improvement.
Job Description
At Remarcable, we’re reshaping how electrical contractors and distributors connect, purchase, and operate. We're looking for a Director of Technical Support to lead our growing Technical Support organization.
Requirements
- Lead, mentor, and scale the Technical Support team
- Develop and execute support strategies
- Oversee complex EDI/API integrations
- Implement tools and processes that enhance visibility, tracking, and resolution of support cases
- Partner cross-functionally with Product, Engineering, and Customer Success
- Monitor team performance using KPIs such as response time, resolution rate, NPS, and integration uptime
- Champion the customer voice
- Build and maintain documentation standards
- Drive innovation in support operations through automation, training, and proactive issue detection
Benefits
- Opportunity to build and lead a function that directly impacts customer success and company growth
- Collaborative, innovative culture that values curiosity, accountability, and continuous improvement
