Program Manager, Customer Success Expansion

Remitly is seeking a Program Manager for Customer Success Expansion to own customer and business outcomes tied to new send-country launches. The role involves ensuring Customer Success is operationally ready for each launch, partnering with cross-functional teams, and building repeatable frameworks for future launches.

Requirements

• 2–4 years of experience in Program Management or Operations
• Demonstrated ability to lead programs end-to-end, managing cross-functional stakeholders and delivering results on time
• Strong organization and planning skills, including risk/issue management and sequencing competing priorities
• Experience with process documentation, SOPs, or training program development
• Analytical skills: ability to interpret metrics, identify trends, and translate insights into action
• Clear and concise communication skills; comfortable presenting program status, risks, and decisions to diverse stakeholders
• A customer-first mindset, with focus on minimizing risk and optimizing experience
• Cultural sensitivity and experience working with globally distributed teams

Benefits

• Equal opportunity employer
• Diversity and inclusion
• Culturally sensitive and globally distributed teams