Customer Service Representative

This customer service role involves providing world-class support to both internal and external customers, assisting with policy and training, and identifying process improvements. The role requires strong communication, problem-solving, and multitasking skills.

Requirements

• Previous Customer Service Experience
• Contact Center Experience (Direct to Consumer)
• Shopify and Freshdesk experience
• Strong communication skills (verbal and written)
• Proficiency in CRM software (e.g., Salesforce) and basic computer skills
• Problem-solving abilities
• Positive customer-focused attitude
• Ability to handle high-stress situations and multitask effectively

Benefits

• Purely work-from-home
• Night Shift (EST)