Customer Experience Associate (Remote, US)

As a Customer Experience (CX) Associate, you'll play a key role in helping Renew Home deliver exceptional support to our users as we scale to a nationwide product. You'll partner closely with the Senior Manager of Customer Experience and the broader CX team to ensure every user interaction reflects our mission to make clean energy accessible to everyone.

Requirements

• 1-2 years of experience in customer support, customer experience, or a related field (or equivalent transferable experience)
• Strong written and verbal communication skills
• A genuine passion for helping people and delivering excellent service experiences
• Comfort using online tools, troubleshooting basic technical issues, and guiding users through digital processes
• Curiosity and a growth mindset
• Strong organizational skills and attention to detail; able to manage multiple requests and priorities efficiently
• A collaborative and positive approach
• Flexibility and adaptability as we grow into a nationwide product offering

Benefits

• A full-time position, with a competitive salary based on experience
• Fully remote work environment with home office set-up allowance
• Real and lived work-life balance
• Competitive benefits package that includes numerous health and wellness benefits
• 401(k) plan, with employer contributions to the same