Senior Manager, Customer Experience
Rent The RunwayNew York, New York, United States
Posted December 5, 2025
100000 - 120000 USD year
Full Time
About the Company
Rent the Runway is transforming the way we get dressed by pioneering the world’s first Closet in the Cloud.
Job Description
As the Sr. Manager, Customer Experience, you will oversee a group of Team Leads, managing an organization of more than 50 associates. Your primary focus will be to lead, develop and motivate the team to deliver exceptional customer experiences across phone, chat and email.
Requirements
- 7+ years of management experience in a service-oriented environment or equivalent
- Proven experience with CRM applications (Zendesk, Gladly, Kustomer, etc.)
- Strong business acumen and ability to adapt to rapidly shifting goals/priorities
- Excellent communication and leadership skills
Benefits
- Paid Time Off
- Universal Paid Parental Leave
- Paid Sabbatical
- Exclusive employee subscription and rental discounts
- Comprehensive health, vision, dental, FSA and dependent care
- 401k match
- Company wide events and outings