We are seeking a talented and experienced Lead Service Designer to join our growing design team. As a Lead Service Designer, you will be responsible for partnering with business units across a portfolio, bringing design leadership and expertise to solve complex problems that are foundational to achieving key strategic outcomes.
Requirements
- Minimum of 7 years of experience in design or design research, with at least 4 of those in Service and Strategic Design.
- Strong portfolio showcasing your work and experience applying design to complex projects, in large matrix organizations.
- Experience in applying design to help transform and scale global enterprise platforms (e.g. E-commerce, CRM etc.) is highly desirable.
- Bachelor’s degree in HCI, Psychology, Interaction Design, Industrial Design, Digital Design, Anthropology or relevant field is desirable.
- Post-graduate qualifications in Psychology or another research or behavioral science-based field is highly desirable.
- Proficient across the end-to-end design lifecycle, from current and future state discoveries, through to experimentation and supporting the build and GTM of solutions/services.
- Proven ability to weigh user needs against business outcomes and building commercially viable solutions.
- Proven ability to engage with, influence and win the support of senior decision makers through masterful storytelling.
- Strong understanding of human behavior, and human-computer or customer service interaction patterns.
- Knowledge of multiple business areas, including digital, product, retail, contact center, research and insights, marketing, IT and others.
- Understanding of product management and how to inject design processes into agile development cycles.
- An entrepreneurial spirit who is confident in putting forth concepts and ideas.
- A 'can do' attitude with the tenacity to overcome obstacles and relentlessly push for excellence in customer experience.
- Proficiency in design and whiteboarding tools such as Figma, Miro.
Benefits
- Comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance
- Sleep care management
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Commuter benefits
- 401(k)
- Employee Stock Purchase Plan (ESPP)
- Employee Assistance Program (EAP)
- Tuition assistance
