iGaming Operations Shift Manager
Resorts World NYCNew Brunswick, New Jersey, United States
Posted November 26, 2025
62500 - 70000 USD year
Full Time
About the Company
Resorts World NYC is New York City's sole casino, located in Queens near JFK International Airport. It operates two expansive gaming floors, private gaming pits, and offers a diverse array of fine dining venues and free nightly entertainment, including live TV sports action. The resort also houses the Hyatt Regency hotel and the Sugar Factory restaurant, enhancing the guest experience with upscale accommodations and culinary options. Since its opening in 2011, Resorts World has consistently led the industry in slot revenue, underscoring its strong market position and commitment to excellence. The company values innovation, customer satisfaction, and a vibrant, inclusive workplace culture that attracts top talent across gaming, hospitality, and entertainment sectors.
Job Description
Supervise Support Agents, monitor team performance, and provide coaching and mentoring to ensure consistent delivery of excellent customer service. Oversee payment handling support, monitor potential fraudulent activity, and collaborate with the Operations Manager to implement operational updates and maintain compliance.
Requirements
- 2-3 years of experience in iGaming operations, customer support, or a related regulated industry
- Demonstrated experience supervising, mentoring, or coaching frontline staff
- Strong communication, leadership, and organizational skills
- Ability to analyze performance data and provide actionable feedback
- Team player with a proactive mindset and commitment to maintaining service excellence
Benefits
- Competitive compensation and benefits package
- Remote/Hybrid flexibility
- Opportunity to play a key role in the growth of a rapidly expanding online and mobile gaming platform
- Collaborative team culture with exposure to operations, compliance, and player engagement