Senior Customer Service Advisor - Commercial Vehicles

We're looking for a Senior Customer Service Advisor to join our Commercial Vehicles Customer Service Team. In this pivotal role, you'll take ownership of the end-to-end management and resolution of customer enquiries, complaints, and back-office requests - ensuring our commercial vehicle customers receive the highest standard of care.

Requirements

• Proven experience in commercial vehicle customer service and complaints management.
• Strong working knowledge of CRM systems and Microsoft Office (Excel, PowerPoint).
• Excellent communication skills – both written and verbal – with the ability to build strong relationships and handle complex situations with empathy and professionalism.
• Analytical mindset with the ability to interpret data and identify improvement opportunities.
• Exceptional time management and organisational skills – able to prioritise effectively under pressure.
• A positive, methodical, and adaptable approach to work.

Benefits

• Annual performance bonus of up to £1500 per year
• £500 a year to spend on things that boost your mental or physical wellness
• Hybrid working following training
• Team social events
• Free parking
• Access to education bursaries
• Day off and voucher on birthday
• Company pension plan
• Healthcare plan
• Annual leave allowance
• Special deals on buying a car through our schemes