Manager, Customer Success
RevAustin, Texas, United States
Posted November 5, 2025
Full Time
About the Company
Rev is a company that uses speech technology to empower customers to do more, faster.
Job Description
We're looking for a Manager, Customer Success to lead and mentor a team of Customer Success Managers, build strong relationships with customers, and drive customer health and retention across the portfolio.
Requirements
- 4+ years of experience in Customer Success, Account Management, or related roles
- 2+ years of experience in managing customer success, account management team members
- 2+ years in a SaaS B2B environment, ideally with a recurring revenue model
- Proficiency with CRM and customer success tools (e.g., Hubspot, Looker)
- Strong communication and relationship-building skills
- Ability to translate customer needs into actionable solutions
- Strategic thinker with hands-on problem-solving skills
- Proven ability to manage multiple accounts and priorities
- Customer-centric mindset with a passion for helping others succeed
Benefits
- Paid Time Off
- 401k Matching
- Retirement Plan
- Tuition Reimbursement
- Relocation Assistance
