Customer Support Agent
Rhino Entertainment GroupBitola, Municipality of Bitola, North Macedonia
Posted October 27, 2025
Full Time
About the Company
Established in 2020, Rhino Entertainment is a fast-growing online gaming operator which consistently punches above its weight, with a multi-brand strategy, operating out of a number of reputable, regulated jurisdictions from which its brands serve an ever-growing number of markets. Driven by passion, hard work, and a hunger for learning, our multinational teams, based across Malta, Macedonia, Spain, and a number of other countries, have built fantastic products through which we provide value-driven and exciting online entertainment through industry-leading technologies and an unmatched customer experience.
Job Description
Rhino Entertainment is seeking passionate individuals to join their team and provide excellent customer support via email, live chat, and in-person interactions. This role focuses on delivering exceptional customer experiences by processing withdrawals, resolving issues, and assisting customers with varied requests. The position involves supporting English-speaking customers and contributing to team development.
Requirements
- Fluent in written and spoken English
- Prior experience in customer facing or similar role within iGaming
- Analytical and problem-solving skills
- Adaptability and flexibility
- Strong organizational and time management skills
- Passion for delivering an outstanding customer experience
- Collaboration mindset
Benefits
- Exciting opportunity to play a pivotal part in the growth and development of a rapidly growing industry
- Competitive salary
- Health benefits
- Health insurance
- Attractive bonus packages
- Continuous training and development
- Career development and growth
- Flexible work
- Social events
- Health allowance
- Diversity of roles, projects, and challenges
- Excellent team-oriented, fun international work environment
