Senior Client Success Manager, PBM
RightwayDallas, Texas, United States • New York, New York, United States
Posted August 21, 2025
125000 - 145000 USD year
Full Time
About the Company
Rightway is a technology and services company dedicated to simplifying the healthcare experience for clients and members. Specializing in Care Navigation and PBM (Pharmacy Benefit Management) services, Rightway focuses on streamlining processes and improving outcomes through innovative solutions. The company's core value proposition lies in its ability to enhance accessibility and efficiency in healthcare delivery, making complex systems more manageable for all stakeholders.
Job Description
Rightway is seeking a Senior Client Success Manager to manage key client relationships, ensuring high-quality pharmacy benefits delivery and client satisfaction. This role focuses on proactive account management, resolving escalations, and partnering with implementation teams and vendors. A deep understanding of PBM services and excellent communication skills are essential. This is a client-facing position requiring problem-solving abilities.
Requirements
- Manage client relationships and maintain client contact.
- Resolve client escalations and maintain detailed logs.
- Identify trends and provide clients with insights and recommendations.
- Work with Implementation and Vendor Teams to ensure smooth transitions.
Benefits
- Competitive salary
- Opportunities for growth
- Inclusive work environment