Rimes is seeking a North America Operations Team Lead to manage a team of Associate Analysts and Analysts, overseeing daily operations for benchmark data service, ensuring service excellence, mentoring team members, and collaborating with global counterparts.
Requirements
- Proven experience in people and regional team management
- Strong business acumen and client relationship skills
- Expertise in BAU oversight and SLA adherence
- Solid project and incident management capabilities
- Effective stakeholder engagement and communication skills
- Demonstrated ability to mentor and develop team members
Benefits
- Competitive Compensation
- Transportation & Rice Allowance
- Night Differential (20%)
- Meal Allowance for night shifts
- Holiday Pay (100%)
- Weekly GrabFood benefit for onsite work
- 20 days annual leave (pro-rated)
- 7 sick days (with flexibility)
- 2 volunteer days
- Employee Assistance Program for mental health
- Life insurance
- Optional pension plan
- Annual salary review with bonus eligibility
- HMO for employee + 2 dependents
- Medical reimbursement (PHP 15,000/year)
- Coverage options for spouses/partners, children, siblings, and parents (up to age limits)