Operations Team Leader

Rimes is seeking a North America Operations Team Lead to manage a team of Associate Analysts and Analysts, overseeing daily operations for benchmark data service, ensuring service excellence, mentoring team members, and collaborating with global counterparts.

Requirements

• Proven experience in people and regional team management
• Strong business acumen and client relationship skills
• Expertise in BAU oversight and SLA adherence
• Solid project and incident management capabilities
• Effective stakeholder engagement and communication skills
• Demonstrated ability to mentor and develop team members

Benefits

• Competitive Compensation
• Transportation & Rice Allowance
• Night Differential (20%)
• Meal Allowance for night shifts
• Holiday Pay (100%)
• Weekly GrabFood benefit for onsite work
• 20 days annual leave (pro-rated)
• 7 sick days (with flexibility)
• 2 volunteer days
• Employee Assistance Program for mental health
• Life insurance
• Optional pension plan
• Annual salary review with bonus eligibility
• HMO for employee + 2 dependents
• Medical reimbursement (PHP 15,000/year)
• Coverage options for spouses/partners, children, siblings, and parents (up to age limits)