Advanced Support Engineer with French (UK timezone 11:00 - 20:00)

RingCentral is looking for an Advanced Support Engineer with French to join our Global Service and Support Team. The successful candidate will serve as the owner of the post-sales relationship with our most valued and high-profile customers, focusing on driving results and customer satisfaction.

Requirements

• 2+ years' experience in customer-focused/customer experience role
• Business fluency in both French and English (in speaking and writing)
• Strong technical troubleshooting skills, perseverance, and patience
• Experience supporting telecommunications, networking, or Software-as-a-Service products
• Experience supporting contact center technologies
• Networking, IT, or telecommunications certification is a plus

Benefits

• Well-coordinated professional team
• Cutting edge technologies, interesting and challenging tasks, dynamic project, great opportunities for self-realization, professional and career growth
• Additional Health and Life Insurance Package
• Employee Assistance Program
• 25 vacation days
• 200 BGN Digital Food Vouchers
• 120 BGN Gross as part of the salary for Working Expenses Allowance