Customer Success Specialist II, MM
RingCentralManila, Philippines
Posted February 4, 2025
Full Time
About the Company
RingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions.
Job Description
We're Acquire BPO, and we're looking for a Customer Success Specialist II to provide comprehensive support to stakeholders in managing and nurturing customer relationships. As a Customer Success Specialist II, you will ensure the satisfaction and retention of clients through proactive engagement and effective problem-solving.
Requirements
- 3+ yrs. direct and verifiable enterprise-level customer success, consulting or account management experience for a SaaS company.
- Bachelor’s Degree or equivalent experience in Customer Success, Consulting or Account Management.
- Proven experience building strong customer relationships with IT and business executive stakeholders and efficiently communicating internal and external voices.
- Experience leading meetings and regular cadences, quarterly and annual customer success reviews with customers
- Strong skills in verbal and written communications, strategic planning, and project management with the ability to adapt conversations for technical and non-technical audiences.
- Knowledge and experience with Salesforce.
Benefits
- Comprehensive HMO package (medical and dental)
- Personal Time Off Leaves
- Quarterly Performance Bonus
- Employee Assistance and Wellness Programs