Customer Retention Specialist

Join Ripple Fiber as a Customer Retention Specialist to turn customer challenges into success stories. As a key member of our growing team, you'll play a pivotal role in preserving customer relationships and driving long-term satisfaction.

Requirements

• High school diploma or equivalent
• Minimum of 2 years of retention experience
• Strong problem-solving and negotiation skills
• Verbal communication, negotiation, and problem-solving skills
• Ability to manage competing priorities and stay composed under pressure
• Empathetic, customer-first mindset
• Proficiency in CRM tools and documentation practices
• Bilingual fluency is a plus

Benefits

• Competitive base pay with performance-based incentives
• Comprehensive benefits package, including medical, dental, vision, and 401(k)
• Opportunities for advancement within a rapidly expanding organization
• Ongoing professional development and training programs
• Collaborative, inclusive culture that values innovation and integrity