Intake Specialist, Brownsville Homebase (51754)

The Intake Specialist is the first point of contact responsible for welcoming clients into the RiseBoro Homebase Homelessness Prevention Program in NYC.

Requirements

• Bilingual English/Spanish speaker preferred
• Knowledge of the NYC public benefits system, HRA, and DHS preferred
• Ability to demonstrate a high level of professionalism and strong presentation skills
• Proficient in scheduling software i.e., Appointments Plus
• Experience working in non-profit organizations preferred
• Excellent customer service skills and interpersonal skills
• Excellent oral and written communication skills
• Excellent organizational skills with attention to detail
• Ability to effectively multi-task, follow up processes, and produce quality work on time
• Ability to work independently and collaboratively as a team
• A self-starter with a positive enthusiastic attitude
• Ability to work with a diverse population, and contribute to building a positive team spirit
• Ability to be flexible and adaptable
• Commitment to RiseBoro’s mission, vision, and values
• Experience in Microsoft Office Suite and client databases preferred
• Ability to exercise good judgment and maintain confidentiality, particularly with client information
• Ability to understand the concepts of institutional and structural racism and bias and their impact on underserved and underrepresented communities
• Commitment to supporting communities that have experienced systemic oppression and bias